Article Building Customer Trust in the Multi-Cloud Service Provider Business

Von Insight UK / 18 Feb 2022 / Themen: Cloud

As an MSP or ISV you know like no other that reliability of cloud services is the lifeblood to maintain customer trust and satisfaction, and prevent unexpected costs.

That’s why you ensure that your underlying services are designed to best practice, whether in private, hybrid and multi-cloud environments. Only then can you provide your customers with the secure and scalable service that they require to innovate and, in turn, provide their end users with rock-solid services.

However, the current multi-cloud world, does not make things easy. The challenge to manage and control the reliability of your IT assets may sometimes keep you awake at night.

Three core concepts of reliability

However, if you do want to sleep well at night, you need a solid approach to build reliability and robustness into your underlying infrastructure as well as in associated processes and services. One of the roadmaps you can follow is to include at least these three core concepts in your reliability process:

Automation or elimination of anything repetitive that is also cost-effective to automate or eliminate.
Avoidance to pursue much more reliability than what is strictly necessary.
System design methodology based on risk limitation for availability, latency and efficiency.

Together with the service management policies you already have in place, these items dovetail to form an overarching concept of reliability. The basis for how you build, manage and offer your services to your customers.

What virtualization can do

From our experience in working with MSPs and ISVs over the years, we see that virtualization opens up plenty of new horizons here. Virtualization defined as software that simulates the hardware functionality of operating systems, servers, storage devices or network resources, is common knowledge for service providers.

Many of you are reaping the benefits of virtualization on premises in terms of automation, high availability and reliability. Often with VMware, who were at the forefront of virtualization and have been continually expanding their portfolio to provide services for modern application and infrastructure delivery in any cloud.

As the IT environment becomes increasingly cross-locational, VMware offerings allow you to develop your business in a cloud-driven world while maintaining the reliability you need.

Increase reliability with VMware

VMware vRealize, for example, is a management solution for the multi-cloud data centre, built to automate installation, configuration, upgrade, patch, configuration management, drift remediation and health from within a single pane of glass. All to the benefit of a reliable, scalable and agile multi-cloud experience for your customers with a high level of trust and satisfaction. Some benefits:

Orchestrate and automate repetitive processes and reduces the risk of manual mis-configuration or management.
Enforce tailored policies for security, compliance and other governance requirements dimensioned to what you need and remediate any vulnerabilities that arise.
Deliver automated DevOps-based infrastructure and resources with secure self-service provisioning, while maintaining control of costs and risks.

Getting started

Difficult to make a start? By working with a partner like Insight, we can enable you to ask the right questions and plan your next steps. As a VMware Aggregator Partner, we understand the challenges that MSPs and ISVs currently face in building a successful future business and delivering innovation to customers.

Contact one of our cloud specialists to find out how we can support you in your cloud journey, whether you are designing your first workloads in the cloud or work entirely cloud-based.

New ways forward with Insight

As a multi-vendor software licensing, workload and platform specialist working with partners like you across Europe for many years, we can guide you through all stages of your strategic cloud journey with a series of workshops, assessments, services and best practices. From the first exploration of cloud or hybrid opportunities and benefits to support and optimization after migration. No matter where you are in your journey, we help you to find new ways forward and accelerate your business.