When I placed my order it stated my item was in stock, but it hasn’t shipped

In some circumstances it may be that our supplier cannot provide you with any timed delivery services other than next day service so you will need to contact our client services team on 0844 472 3242 to amend the shipping option. Please also note that the stock levels stated at the time of ordering are based on estimates provided by the suppliers so these can frequently change. For more accurate stock level information you can contact the client services team on the number above. Please contact your assigned Account Manager or general sales 0844 846 3333 for an update.

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